Now Virtual Agent
The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Slack, so you can work more efficiently using chat. With Now Virtual Agent you can:
• Execute routine ServiceNow actions via chat
• Exchange data seamlessly with your existing ServiceNow apps
• Find answers to frequently asked questions
• Resolve common IT requests and HR tasks across your ServiceNow cloud services Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.
• Execute routine ServiceNow actions via chat
• Exchange data seamlessly with your existing ServiceNow apps
• Find answers to frequently asked questions
• Resolve common IT requests and HR tasks across your ServiceNow cloud services Users must have an active ServiceNow account with virtual agent capabilities to use this application in Slack.
Permissions
Now Virtual Agent will be able to view:
Now Virtual Agent will be able to do:
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General
Developer
ServiceNow
Company headquarters location
United States
Privacy & data governance
Data retention policy
As ServiceNow we do provide a way/ability for all customers to define data retention policy
Data archiving and removal policy
As ServiceNow we do provide a way/ability for all customers to define data removal policy
Data storage policy
As ServiceNow we do provide a way/ability for all customers to define data storage policy
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
We do provide an option for Customer admin (persona) to perform deletion or they can also reach out to Service Support team for deletion.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Azure
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no