Worknet
Team up on Slack with your internal teams and customers to drive success, service, and growth.Enable your teams to collaborate effectively in Slack, co-piloted by Generative AI (GPT).Worknet is used by companies such as Bill, Monday.com, MonteCarlo, Airbyte, and Certinia (formerly known as FinancialForce).Co-pilot your team and customers using GPT. Boost productivity and customer satisfaction by suggesting responses, analyzing sentiment, providing summaries, and improving team knowledge. All seamlessly integrated within Slack, Salesforce, Zendesk, and Intercom.This includes:1. Unified inbox and triage - brings all items that require your attention to one single place. You can assign them to people or teams, use smart snooze, and add internal notes. This helps in managing Salesforce case swarming and Zendesk side conversations.2. Drive engagement - send bulk messages to channels and individuals, such as outages, product announcements, changes in product usage, and more.3. Get enhanced visibility into you Slack conversations - information like response time, time to first response and time to resolution, leaderboard, customer health, team workload, messages classification by multiple dimensions like sentiment, priority, product area associated to channels and individuals. 4. Bi-directional integrations with Salesforce, Zendesk, & Intercom to streamline ticket creation and collaboration. One click integration as well as form support. 5. WorknetGPT - provides thread and channel summaries, categorizes conversations, and suggests responses based on the company's proprietary knowledge base and previous conversations and tickets.Usage of the app requires granting permission to access selected channels and some limited Slack user's data. For more information regarding our data collection, we urge you to review our privacy policy before you install our add-on, available here: https://www.worknet.ai/privacy-policyWorknet is SOC 2 Type II certified and GDPR compliant.Disclaimer: WorknetGPT is leveraging the power of OpenAI via APIs. While our platform harnesses the sophistication of AI, remember that responses may require additional verification. We encourage double-checking any provided information. Any queries or reports? Connect with us at [email protected]. Your insights help us continuously improve.
Permissions
Worknet will be able to view:
Worknet will be able to do:
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General
Developer
Worknet.ai Inc
Company headquarters location
United States
Privacy & data governance
Data retention policy
Worknet employs data protection and privacy by design, combining enterprise-grade security features with comprehensive audits of our policies, applications, systems, and networks. Our certifications include SOC 2 Type II.
Worknet Customers may request a specific data retention duration (unlimited by default), and Customer data is purged from Worknet systems subsequent to contract termination.
Data archiving and removal policy
Worknet Customers may request a specific data retention duration (unlimited by default), and Customer data is purged from Worknet systems subsequent to contract termination.
Data storage policy
All customer data is encrypted at rest and in transit. System passwords are encrypted with restricted access to specific production systems. Stored data is encrypted on a disk using a 256-bit AES cipher. We use industry-standard DynamoDB and BigQuery data storage systems hosted at AWS and GCP respectively. Data access and authorizations are provided on a need-to-know basis, and based on the principle of least privilege. Access to the AWS and GCP production system is restricted to authorized personnel.
Data center location(s)
United States
Data hosting details
Google Cloud Platform, Amazon Web Services
Data hosting company
AWS, Google
App/service has sub-processors
no
Guidelines for sub-processors
Certifications & compliance
SOC attestation
Data deletion request procedure
Worknet provides its customers the ability to request the deletion of their personal data by reaching to [email protected]. Other requests to exercise data subject/consumer rights are handled by our Privacy teams.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-01-20
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
yes