Freshworks
With the Freshworks app for Slack, you can:• Manage your time better by eliminating constant switching between tools, as all deals are created as channels inside Slack
• Automatically sync all your conversations between Slack and CRM enabling teams to streamline communication and have contextual conversations
• Get instant notifications in the designated Slack channel, triggered by a change in deal information, or ticket status, ensuring that your team is always in the know
• Receive timely updates on CRM to stay on top of the deal and customer issues whenever you are mentioned in a channel or have unread messages
• Amplify your sales and support team’s productivity, by collaborating with other team members in the organization on opportunities, right within Slack
Freshworks is trusted by hundreds of thousands of businesses worldwide.
• Automatically sync all your conversations between Slack and CRM enabling teams to streamline communication and have contextual conversations
• Get instant notifications in the designated Slack channel, triggered by a change in deal information, or ticket status, ensuring that your team is always in the know
• Receive timely updates on CRM to stay on top of the deal and customer issues whenever you are mentioned in a channel or have unread messages
• Amplify your sales and support team’s productivity, by collaborating with other team members in the organization on opportunities, right within Slack
Freshworks is trusted by hundreds of thousands of businesses worldwide.
Permissions
Freshworks will be able to view:
Freshworks will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Freshworks Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
The default retention setting for Customer Data is to keep everything for as long as the app is not uninstalled. As soon as the app is uninstalled, the data is deleted.
Data archiving and removal policy
Upon customer deletion, Freshworks deletes customer data from our production environments within 24 hours, and backups are deleted in 7 days.
Data storage policy
Customer Data is stored at multiple locations in our hosting provider’s data centers to ensure availability. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system.
Data center location(s)
Australia, India, United States, Germany
Data hosting details
Cloud Storage
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
Privacy Shield notice
GDPR commitment
Data deletion request procedure
We enable data controllers to ensure information remains accurate, valid, and fit for purpose. Freshworks acts in the capacity of Data Processors providing SaaS products. Accordingly, it supports customers acting as Data Controllers to meet its obligations with regards to processing Subject Access Request (SAR). Product administrators have the ability to fulfill the subject’s right to rectify and other rights around data accuracy.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-11-08
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Google
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
no